Quick Answers for Your Pretty Self.

Orders & Shipping

Q: How long does it take to process my order?
A: All orders are processed within 24–48 business hours. During peak seasons or holidays, processing may take a little longer.

Q: How long does shipping take?
A: Standard shipping takes 3–5 business days within the U.S. Express shipping is available at checkout. International shipping times vary by location.

Q: Do you offer free shipping?
A: Yes! We offer free U.S. shipping on orders over $79 (before tax & discounts).

Q: Do you ship internationally?
A: Yes, we ship worldwide 🌍. Shipping rates and times are calculated at checkout based on your location.

Products

Q: Are your products cruelty-free?
A: Absolutely 💋✨ All Just Like Pearls products are cruelty-free.

Q: Are your products safe for sensitive skin?
A: Yes. Our products are formulated with care, but if you have extremely sensitive skin, we recommend doing a patch test first.

Q: What collections do you currently offer?
A: We offer lip glosses, matte lipsticks, lip liners, lip scrubs, lip care, accessories, and bundles under our signature collections like Glze Gloss, AMZE Matte, Fluid Glaze, and Pretty Girl Packages™.

Returns & Exchanges

Q: Can I return or exchange my order?
A: Due to the nature of beauty products, all sales are final. However, if your order arrives damaged or incorrect, please contact us within 72 hours of delivery so we can make it right.

Q: How do I report a damaged or missing item?
A: Email us at admin@justlikepearls.com with your order number and photos of the issue.

Payments & Discounts

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, Shop Pay, PayPal, Apple Pay, and Google Pay.

Q: Do you offer discount codes?
A: Yes! Join our mailing list or Pretty Girl Club for exclusive promos, early access, and VIP perks.